Problem installing ATEasy7-142c

Solution Available
Michael W.
Lititz, PA

Dec 18, 2009
30 Posts

1 ✔  |  ✗ 0  

Re: Problem installing ATEasy7-142c

I downloaded the ATEasy7-142c executable.  Launched it.  Chose the Repair option (I had build 142b installed.)  At the end of the installation, I received the attached "File Failed to Register" error.  I rebooted the computer, then tried to execute ATEasy, but I received an "Unable to Locate Component" error regarding the AteRt.dll file.  So I uninstalled ATeasy, rebooted the computer, and tried to reinstall ATEasy using the Full installation option, but I still get the same errors.  What's going on?


File Attachment:
 File Failed to Register.bmp

DrATEasy (Ron Y.)
Mission Viejo, CA

Dec 18, 2009
358 Posts

0 ✔  |  ✗ 0  

Re: Problem installing ATEasy7-142c

Please run the following before reinstalling ATEasy (if you run Windows update it will also install this):
http://www.microsoft.com/downloads/details.aspx?familyid=200B2FD9-AE1A-4A14-984D-389C36F85647&displaylang=en

If that does not work can you run Depends.exe on the ATERT.dll and let us know what you are missing to complete the registration ( http://www.dependencywalker.com/ )?

Michael W.
Lititz, PA

Dec 18, 2009
30 Posts

0 ✔  |  ✗ 0  

Re: Problem installing ATEasy7-142c

I installed the Microsoft software, rebooted, and installed build 142c, but I received the same error.  So, I uninstalled 142c, reinstalled the Microsoft software, then installed 142b, which ran fine.  I then installed 142c and received the same error.  When I go to look for the AteRt.dll file in the Windows\System32 folder, it is not there.  It was there after I installed 142b, but 142c seems to have deleted it.  Why is this proving to be so difficult?

DrATEasy (Ron Y.)
Mission Viejo, CA

Dec 18, 2009
358 Posts

0 ✔  |  ✗ 0  

Re: Problem installing ATEasy7-142c

I never saw this problem before. Try to uninstall 142c and reinstall it. If not, copy the attached atert.dll to system 32 and register it manually using regsvr32. Are you also mising atectl.dll?


File Attachment:
 AteRt.dll

Michael W.
Lititz, PA

Dec 18, 2009
30 Posts

0 ✔  |  ✗ 0  

Re: Problem installing ATEasy7-142c

I figured it out. Our Anti-Virus program called Sophos blocked the AteRt.dll file because it saw it as a threat called sus/UnkPacker. Obviously there is a difference between the AteRt.dll file found in build 142b and 142c. I need you to correct this problem. Otherwise, I will have a difficult time installing build 142c on the 40 computers here.
http://www.sophos.com/security/analyses/suspicious-behavior-and-files/susunkpacker.html



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